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We believe in satisfying and delighting our customers. The product which we sell we belive that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product. Items which have reduced selling price are considered as sale items and which are sold at full price are considered non-sale (fresh) items. 

Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered: 

• If you have received a damaged product or the wrong item, please mail us at hafsaadofficial@gmail.com with your order number and a couple of pictures of the material within 7 Days of delivery. 

• We will replace the product as soon as possible or issue a store gift card if you need.

• At Hafsaad, each product is quality checked, verified, and then shipped to the customer but we understand that manual errors can happen, so we offer to exchange the product or ship a new piece.

• The product should be shipped back by the customer (we do not have reverse pick up at the moment and we are working on it) to our address and a courier charge of Rs.100 will be paid to the customer
• Cash refund will not be given, only exchange
• Sale of clearance sale items as defined are final and will not be exchanged. 

Do not like the product / Product not as per the picture shown: 

• We understand that in some cases, you may not like the product you have received or feel that the product is different from what was shown. There might be several reasons for that. However, we have a strict 'NO RETURN' policy in such cases. 

Stitching Problems for Customers: 

• We at Hafsaad work with our tailoring team closely to provide you the best-fitted product. However as you understand under normal circumstances with your private tailor after many alterations only a perfect fit is possible.

• We do recommend you to get the product stitched with your private tailor for the best fit, however we understand in certain international locations stitching is not possible or it is very closely. Hence we provide this service at nominal cost.
  

• We can alter the product for you free of cost but you will have to send the product at your own expense and we will alter it and send it back to you. One side shipping charge company will bear.

• Please mail the details along with the alterations needed to hafsaadofficial@gmail.com

• In any case stitched product won't be taken back and money will not be refunded.  

Beads and Sequences coming off: 

• We hope that people who buy products with beads and sequences understand that it has a tendency to come off. Even with good handling and shipping, this cannot be avoided. Most of such problems can be avoided during stitching. Tailor can hide the part which has less sequences or he can fix it all together. Before returning the product please ask your tailor if it can be adjusted. Even if we replace such items there are high chances that you will receive a similar product again.

Kindly note that cash on delivery charges or shipping charges are non-refundable items and only the product amount is given as store credit or refund once the product is sold.